FAQS
Welcome to Aurevia Fashion
Here are answers to some of the most common questions about shopping with us.
1. What is Aurevia Fashion?
Aurevia Fashion is a women's fashion store offering modern, elegant, and versatile styles inspired by contemporary fashion trends.
2. Do you offer free shipping?
Yes. Free Standard Shipping is available on eligible orders.
3. How long does order processing take?
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
4. How long does shipping take?
After processing, standard delivery generally takes 5–8 business days.
The estimated total delivery timeframe is approximately 6–11 business days, including processing.
5. Will I receive tracking information?
Yes. Once your order has shipped, you may receive a shipping confirmation email with tracking information when tracking is available.
6. Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel your order.
We will try to accommodate requests made before the order has been processed or shipped. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
7. What is your return policy?
Eligible items can generally be returned within 30 days of delivery.
Items must be unused, unworn, and in their original condition. Certain final-sale or otherwise non-returnable items may be excluded.
Please see our Return & Refund Policy for complete details.
8. Who pays for return shipping?
For returns due to change of mind, incorrect size selection, fit, or personal preference, the customer is generally responsible for return shipping costs.
For damaged, defective, or incorrect items, Aurevia Fashion will provide appropriate return instructions and handle reasonable return shipping costs where applicable.
9. How long does a refund take?
Once an approved return has been received and inspected, refunds are issued to the original payment method.
Please allow approximately 5–10 business days after refund approval for the refund to appear in your account. Processing times may vary by bank or payment provider.
10. What if I receive a damaged or incorrect item?
Please contact us as soon as possible at:
Please include your order number and clear photos showing the problem. We will review the issue and provide an appropriate solution.
11. What payment methods do you accept?
Available payment methods are displayed securely during checkout. The payment options available to you may vary depending on your location and order.
12. Is my payment information secure?
We use secure payment processing through our ecommerce checkout. Aurevia Fashion does not directly store your complete payment card details.
13. Can I exchange an item?
Yes, exchanges may be available depending on product and size availability.
Please contact us before returning your item so we can provide the appropriate instructions.
14. What happens if my package is delayed?
Delivery times are estimates and may occasionally be affected by weather, holidays, carrier delays, customs processing, or other circumstances outside our control.
If your package is significantly delayed, please contact us with your order number.
15. What if I entered the wrong shipping address?
Please contact us immediately at support@aureviafashion.shop.
We will try to correct the address before your order is processed or shipped. Once the order has shipped, we may be unable to change the delivery address.
16. Do you ship internationally?
International shipping availability may vary by destination. Delivery times can also vary depending on the destination and local carrier.
Customers may be responsible for applicable customs duties, taxes, or import charges unless otherwise stated at checkout.
17. How can I contact Aurevia Fashion?
You can contact our customer support team at:
Email: support@aureviafashion.shop
Phone: +1 510-603-7759
Aurevia Fashion
801 Main St
Chico, CA 95928
United States