Refund policy

At Aurevia Fashion, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the terms below.

1. Return Window

We accept eligible return requests within 30 days of the date your order was delivered.

To qualify for a return, the item must:

  • Be unused and unworn.
  • Be in its original condition.
  • Be free from stains, makeup, perfume, odors, pet hair, or other signs of use.
  • Have original tags and packaging when applicable.
  • Be accompanied by your order number or proof of purchase.

2. Eligible Returns

Eligible returns may include:

  • Wrong size or fit.
  • Change of mind.
  • Item does not meet your expectations.
  • Damaged or defective item.
  • Incorrect item received.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide clear photos of the product and the issue.

3. Non-Returnable Items

The following items may not be eligible for return:

  • Final-sale items clearly identified as non-returnable.
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items showing signs of use.
  • Items with stains, makeup, perfume, odors, or pet hair.
  • Items returned without required original packaging or tags.

Damaged, defective, or incorrectly shipped items may still qualify for a refund or replacement.

4. How to Request a Return

To request a return, contact us at:

Email: support@aureviafashion.shop
Phone: +1 510-603-7759

Please provide:

  • Full name.
  • Order number.
  • Email address used for the purchase.
  • Product name.
  • Reason for the return.
  • Photos, when applicable.

Please wait for return approval and instructions before sending your item back.

5. Return Address

Approved returns should be sent to:

Aurevia Fashion
801 Main St
Chico, CA 95928
United States

Important: Please do not send a return to this address until your return has been approved and return instructions have been provided.

6. Return Shipping Costs

For returns due to change of mind, incorrect size selection, fit, or personal preference, the customer is generally responsible for return shipping costs.

If an item is damaged, defective, or incorrect, Aurevia Fashion will provide appropriate return instructions and handle reasonable return shipping costs where applicable.

7. Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow approximately 5–10 business days after refund approval for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

8. Original Shipping Charges

Original shipping charges are generally non-refundable unless the refund is due to an error on our part, such as an incorrect or defective item.

9. Exchanges

If you would like to exchange an item for another size or eligible product, please contact us before returning your order.

Exchanges are subject to product availability.

10. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly at:

support@aureviafashion.shop

We may request photographs or other information to verify the issue. After verification, we may provide a replacement, exchange, or refund as appropriate.

11. Late or Missing Refunds

If your refund has been approved but you have not received it:

  1. Check your bank or payment account.
  2. Contact your bank or payment provider.
  3. If you still cannot locate the refund, contact us at support@aureviafashion.shop.

We will assist you in resolving the issue.

12. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process may apply.

13. Return Inspection

All returned products are subject to inspection.

A return may be refused if the product does not meet the requirements of this policy or shows signs of use, washing, alteration, damage, or other misuse.

14. Contact Us

For questions about returns or refunds, please contact:

Aurevia Fashion
801 Main St
Chico, CA 95928
United States

Email: support@aureviafashion.shop
Phone: +1 510-603-7759